Tuesday, May 15, 2012

I paid Verizon $2027.57 to beta test their Galaxy Nexus

My name is Taylor Wimberly and I'm an unhappy Verizon customer. Five months ago I walked into a Verizon store, purchased two Galaxy Nexus phones, and ported my numbers over from T-Mobile. I knew there was a strong chance I might regret that decision, but I wanted to try out Google's flagship smartphone on America's largest wireless carrier.

Google bent over backwards to get their flagship device on Verizon's network so we thought they would provide a stellar experience. However, I found the entire experiment to be a big failure and I wish I could go back in time to purchase the unlocked GSM Galaxy Nexus and stick with T-Mobile.

Verizon and Google originally planned to launch the Galaxy Nexus back in October, but numerous bugs were discovered and the launch date was pushed back multiple times. On December 15th, Verizon finally released the Galaxy Nexus to retail stores, bugs still present, and issued a small patch on that same day to address some of the issues.

Unfortunately, the patch from Android 4.0.1 to 4.0.2 only addressed a small number of issues and the Galaxy Nexus was left with a good chunk of annoying bugs.

We were told that Verizon and Google were already working together on another update to address the complaints from those of us that rushed out to purchase the device, and we believed them.