J.D. Powers and Associates has just released Volume 1 of their 2012 biannual smartphone satisfaction study, giving us a glimpse into just how satisfied consumers are with their latest smartphone experience. The numbers haven't changed all that much from last year, which isn't necessarily a bad thing. Out of the top four companies ranked highest in consumer satisfaction, three are popular Android manufacturers. Including HTC, who is ranked number two overall.
In order to get an idea on how smartphone users rank their experience with new smartphones for the study, J.D. Powers surveyed 7,080 consumers, asking them to evaluate performance, ease of operation, physical design and features. Only two companies have managed to exceed the industry average of 774 (out of 1000) for consumer satisfaction in the July of 2011 to December of 2011 report:
