Verizon plans to debut a new "Remote Diagnostics" tool when the LG Revolution receives its next update. The tool will be used by customer services reps to remotely access your phone during support calls to quickly fix or address your problems. Verizon assures us that this tool will never be activated unless the customer has given the customer service rep permission to do so. With privacy such a hot topic these days, there are bound to be questions or concerns about this type of software being installed on our phones. We pinged Verizon to get some answers and heard back.
